Privacy

What we collect

• Your TV: its Device ID, the name you give it, maker and model, Android version, memory, app version, and its licence, trial and payment dates.
• Your playlists: the playlists you add on Manage Playlists, including their server addresses, usernames and passwords, so your TV can load them. Logins are stored encrypted, never written to our logs and never shown in our admin pages. They can be shown again in full on Manage Playlists, but only to someone who re-enters the code your TV is showing at that moment.
• What you watch: the TV reports viewing activity: the channels and titles watched (with their category) and watch time, plus playback problems, crashes, how the app's features are used, and when it last checked in. We use this to keep the player working and to fix problems.
• Network details: IP addresses of your TV when it connects, and on this website the IP address and browser type (user agent) of each signed-in browser.
• A sign-in cookie: on the Manage Playlists pages, a cookie keeps your browser signed in as your TV for up to 30 days.

How long we keep it

• Viewing activity, check-ins, crash reports and feature usage: 1 year, then deleted automatically. Daily totals across all TVs built from them (not tied to any one TV) are kept for 3 years.
• Website sign-ins: until they expire after 30 days, or up to a week after they are signed out.
• Your playlists: until you delete them on Manage Playlists. A playlist is deleted, not just hidden.
• Your TV's record (Device ID, licence, sign-in history with IP addresses) and payment references: for as long as the TV is registered with us, and payment records as long as we need them for our accounts.

Payments

Card payments are handled by Stripe. We never see or store your card number. We keep a reference to the payment and its amount so we can match it to your TV.

What we do not do

We do not sell your data. The netivi player supplies no channels or other content: what you watch comes from your own provider.

Sharing

Only with Stripe for payment, and where the law requires.

Your choices

You can delete your playlists on Manage Playlists at any time. To have a TV's data removed, email support@netivi.app with its Device ID.